AI Business Assistant
An AI customer assistant that communicates with your customers on WhatsApp, uses your business knowledge, follows your rules and automates customer communication 24/7.
Customer sends a WhatsApp message
Inbound message arrives via official WhatsApp Cloud API.
AI understands the request
Uses your knowledge base, catalog, rules, FAQs and customer context.
AI responds or hands the conversation to a human manager
Delivers instant 24/7 reply or escalates complex queries to your team.
What We Automate
WhatsApp becomes an automated entry point into your business workflows.
Your Business. Your Knowledge. Your AI.
We don't give every business the same generic chatbot. We configure the AI assistant specifically around your business.
Furniture
AI knows furniture items, dimensions, fabrics, custom pricing, and showroom policies.
Automotive
AI knows vehicles, trim levels, options, stock availability, and dealership conditions.
Real Estate
AI knows property listings, floor plans, locations, pricing, and viewing schedules.
Retail & E-commerce
AI handles catalog browsing, product availability, order status, and store hours.
IT & Professional Services
AI knows scope of services, tech stack, engagement models, and commercial proposals.
What your AI Business Assistant can do
Automate routine communication while preserving high quality, accuracy, and personalized customer care.
Answer customer questions 24/7
Provides immediate, accurate responses to inquiries day and night without delay.
Understand natural language
Powered by advanced LLMs to comprehend intent, context, and nuance in customer messages.
Work with your company's knowledge base
Retrieves verified catalog data, specifications, availability, and company policies.
Provide product & service information
Guides customers through catalog items, options, features, and custom requirements.
Explain prices, conditions & availability
Delivers up-to-date pricing details, payment terms, and delivery schedules.
Qualify incoming leads
Asks targeted pre-sales questions to identify high-intent prospects and budget.
Collect customer information
Gathers contact details, project specifications, and inquiry preferences seamlessly.
Identify returning customers
Recognizes existing clients by phone number and customizes communication context.
Follow your business rules
Operates strictly within your company guidelines, working hours, and operational logic.
Use your tone of voice
Adheres to your brand identity — whether formal, consultative, or friendly.
Escalate conversations to a human manager
Available with integrationTransfers complex queries to live operators automatically or upon customer request.
Transfer conversations back to WhatsApp
Available with integrationAllows human managers to reply through CRM or interface directly back to WhatsApp.
Work with CRM
Available with integrationConnects with Bitrix24 and custom systems to sync contacts, leads, and chat histories.
Automate repetitive customer communication
Frees your sales and support staff from answering identical routine questions repeatedly.
Support multiple languages
Responds fluently in English, Russian, Georgian, and other required target languages.
How it works
A seamless customer journey operating 24/7 directly inside WhatsApp.
Customer sends a message to your WhatsApp
Customer writes directly to your official business WhatsApp number.
AI understands the request
The system analyzes intent, language, context, and incoming metadata.
AI checks your business knowledge & rules
Queries your specific knowledge base, price list, working hours, and policies.
AI prepares an answer
Generates a precise, brand-aligned response based on verified company data.
Customer receives response immediately
The message is delivered directly in WhatsApp within seconds.
Conversation transferred to manager when required
If human judgment or manual intervention is needed, the chat escalates to your team.
Your manager can continue the conversation
Your manager replies seamlessly through CRM/Open Lines back to the customer on WhatsApp.
AI handles routine conversations. A human takes over when needed.
We do not replace employees. AI handles routine communication while your team leads high-value conversations.
AI Automation (Routine)
- • 24/7 instant replies to FAQs
- • Catalog & pricing guidance
- • Working hours & location info
- • Initial lead data gathering
Human Managers (High Impact)
- ✓ Custom commercial proposals
- ✓ Complex contract negotiations
- ✓ Special dispute handling
- ✓ Personal relationship building
Integrate with your existing business systems
Bitrix24, CRM, ERP, REST API, Webhooks and custom integrations.
Bitrix24 Integration
The AI Assistant can be connected to Bitrix24 to help your team work with customer conversations, CRM data and manager handoff.
Open System Architecture
Architecture remains open for Bitrix24, custom CRM integrations, Webhooks / REST APIs, ERP, and internal databases.
Implementation Pricing
Custom setup for your business. Implementation is tailored to your business requirements.
Starter Implementation
For businesses starting with WhatsApp customer automation.
- ✓ Full WhatsApp Cloud API setup
- ✓ Core Knowledge Base configuration
- ✓ Standard business rules & FAQs
- ✓ Basic Manager Handoff
Business Implementation
For companies requiring CRM integration and lead qualification.
- ✓ Everything in Starter
- ✓ Bitrix24 or custom CRM integration
- ✓ Lead qualification scenarios
- ✓ Advanced prompt engineering & tone of voice
- ✓ Multilingual support
Custom Enterprise
For large organizations with complex workflows and multiple lines.
- ✓ Multi-number WhatsApp architecture
- ✓ Custom API & database integrations
- ✓ Dedicated prompt tuning & SLA
- ✓ Custom CRM workflows