AI Business Assistant
One assistant answers your customers on every messenger they already use — with your catalog, your prices and your rules. Your team watches one inbox, takes any chat over in a click, and every conversation lands in your CRM.
AI Business Assistant vs ManyChat (short)
ManyChat is a strong chatbot and campaign builder. AI Business Assistant is AlexDev’s product: one AI across channels, shared inbox, knowledge base, and human handoff.
Flow-based bots and broadcasts in Meta/WhatsApp; you or an integrator owns the scenario design.
Answers from your knowledge and catalog, one thread per customer, CRM hooks, explicit human takeover — no fake “100% automation” claims.
Informal comparison for format choice; a full comparison page can follow in a later PR.
Every channel your customers already write to
Connect one or all five. The assistant, the shared inbox and your CRM see the same conversation, whichever channel it arrived on.
Official Meta Cloud API on your own business number. No BSP reseller, no per-message markup.
Telegram
Your own bot. No verification, no review — live the same day.
Website chat
One script tag on any CMS. Works on WordPress, Tilda, Shopify or a custom build.
Instagram Direct
DMs to your business account, answered from the same inbox.
Messenger
Your Facebook page inbox, on the same knowledge base.
What we automate
Your team keeps the conversations that close deals. The assistant takes everything before that.
A panel your team actually operates
Not a black box you have to email us about. Every change to what the assistant knows and says is one login away — and you can test it before a customer sees it.
Shared inbox
Every channel in one list, one thread per customer, with unread counts and a one-click takeover.
Knowledge base
Catalog, price list, FAQ, delivery and warranty policies — paste, import or edit at any time.
Rules and tone
Languages, business hours, handoff keywords and the things the assistant must never say.
Playground
Test a new prompt or knowledge entry against real questions before it goes live.
Team and roles
Owner, admin, operator, viewer. Add your sales team without adding to the bill.
Audit log
Who changed the prompt, who connected a channel, who took a chat over, and when.
One screen for every conversation your business has
This is the real panel, not a mock-up — every chat from WhatsApp, Telegram, Instagram, Messenger and your website lands in one inbox, you take a conversation over with one click, and you teach the assistant by pasting your FAQ. Try it yourself in the playground before a single customer does.
What the assistant did this week: conversations, the share it answered on its own, first-response time, and how much of your plan you have used.
No signup. A shared sandbox workspace with sample conversations — anyone can try it.
How it works
From the customer’s first message to a lead in your CRM — usually in under a minute.
The customer writes on their channel of choice
WhatsApp, Telegram, Instagram Direct, Messenger or the chat widget on your site.
The assistant reads intent, language and history
It recognises returning customers and continues the same thread instead of starting over.
It answers from your knowledge and your rules
Catalog, prices, policies, business hours — never invented, always from what you loaded.
It qualifies and collects what your sales team needs
City, budget, timeline, project details — asked naturally, in the customer’s language.
The conversation lands in your CRM as it happens
Contact, lead and the full chat history in Bitrix24, Kommo, amoCRM, HubSpot or your own endpoint.
A manager takes over when it matters
On a keyword, on a media message, or on one click in the inbox. The assistant goes silent immediately.
And the assistant resumes on its own
After the idle period you set, so nobody has to remember to switch it back on.
The assistant knows when to step aside
We do not replace your sales team. Automation that cannot get out of the way costs you deals — this one hands over, and hands back.
AI handles (routine)
- • Instant replies to FAQs, 24/7
- • Catalog, price and availability guidance
- • Opening hours, address, delivery terms
- • First-contact qualification and contact capture
Your team handles (high value)
- ✓ Custom quotes and commercial proposals
- ✓ Negotiation, discounts and contract terms
- ✓ Complaints and non-standard cases
- ✓ The relationship that makes the second sale
It writes into the system you already run
We do not ask you to move your CRM. We push contacts, leads and conversations into it.
Open Lines connector
A custom connector, not a paid BSP reseller: chats appear in your Bitrix Open Lines inbox, your manager replies from Bitrix, and the customer gets it on WhatsApp. Contacts and leads are matched against your CRM.
Leads, deals and notes
Every conversation creates or updates a contact, attaches the chat as a note and opens a deal when the lead qualifies. Field mapping is set per workspace.
Webhooks, REST API and custom systems
Signed outbound webhooks for every event, plus a REST API. ERP, booking systems, in-house databases and internal panels connect the same way.
Pricing
A flat monthly price per workspace — not per seat, not per message. Add your whole team without adding to the bill.
Entry
One channel, answered around the clock.
- ✓ WhatsApp, Telegram or website chat — your pick
- ✓ 1 000 conversations / month
- ✓ Knowledge base, tone and rules
- ✓ Shared inbox with human takeover
- ✓ Playground for testing answers
Standard
Every messenger plus your CRM, for a team.
- ✓ All five channels
- ✓ 5 000 conversations / month
- ✓ Bitrix24, Kommo, amoCRM, HubSpot
- ✓ Webhooks and REST API
- ✓ Team roles and audit log
- ✓ Priority support on WhatsApp and Telegram
Enterprise
High volume, custom systems, contractual guarantees.
- ✓ Unlimited channels and conversations
- ✓ Custom integrations: ERP, booking, in-house CRM
- ✓ Dedicated prompt and knowledge tuning
- ✓ Uptime and response-time SLA
- ✓ Your own AI provider key and region
Done-for-you setup
We connect the channels, import your catalog and price list, tune the tone in your languages and wire your CRM — you approve the result. Typically live in 3–5 working days.
Stop losing the customers who wrote at midnight.
Create a workspace in a few minutes, or let us set the whole thing up for you.